CommsDealer - 24th November 2009
Avenir Telecom cuts churn on O2 connections to 8%
Avenir Telecom and its dealer base reduced customer churn on O2 connections to just 8%. Avenir's churn rate has been steadily declining each month over the past 12 months and is set to fall even lower in the coming months, says the firm.
"Churn has been the industry buzzword all year," said Avenir Telecom's Managing Director, Andy Tow. "We've been working tremendously hard with our dealers on this, specifically with our dedicated customer retention team, which is about to celebrate its first anniversary. So it's great to come to the end of the year with proof that our efforts are working, and that we're leading the game."